How is Icellaré different from a traditional clinic?

Icellaré is a regenerative medicine clinic, not a hospital. We don't treat illness on a calendar, we work with your biology over a lifespan. Every patient is seen by specialist physicians and looked after by a concierge team across our Bangkok and Phuket locations.

What does the first consultation involve?

A private 90-minute conversation. We review your story, your bloodwork if you bring it, your goals. From there we propose a path, typically a combination of genetic testing, regenerative care, and ongoing follow-up. No part of it is rushed.

Do you accept international clients?

Yes. The majority of our clients travel to us, from Singapore, Hong Kong, the Middle East, Europe, and North America. Our concierge team handles visas, accommodation referrals, airport transfers, and on-site translation in five languages.

How long do regenerative treatments last?

It depends on the protocol. Some interventions deliver effects measurable in weeks; others compound over months as cellular processes complete. The honest answer comes from your physician after testing, not from a brochure.

What is the relationship between Icellaré and ATGenes?

Icellaré is the clinical face. ATGenes Co., Ltd. is the biotechnology operator, a Thai-owned company that has run our cell therapy and regenerative medicine laboratory since 2014. Cell isolation, expansion, banking, and quality control all happen on-site, under PIC/S-GMP and ISO 15189:2022 standards.

Are treatments suitable for vegan and observant clients?

Yes, by conviction, not by accommodation. Our cell cultivation is xeno-free, meaning no animal-derived ingredients enter the process. Our protocols are Halal and Vegan friendly. Peer-reviewed research also shows xeno-free cultured stem cells deliver higher therapeutic effect.

Why don't I see prices on the site?

Every treatment plan is built around your biology, your goals, and your timeline. Without that context, a price is meaningless. Your initial consultation will produce a clear, written estimate before any commitment.

Accessibility

Accessibility Statement

A short, honest account of how we approach accessibility on icellare.com, the standard we target, the measures we have taken, the limitations we still see, and the channels you can use to report anything that is not working for you.

Last updated June 11, 2026

1 · Our commitment

Icellaré is committed to making this website usable by the widest possible audience, regardless of ability or assistive technology. We treat accessibility as a design discipline rather than a compliance task, clear typography, generous tap targets, good colour contrast, predictable focus order, and respect for the user's motion and contrast preferences are all part of how the site is built.

2 · The standard we target

Our target standard is Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as published by the World Wide Web Consortium (W3C). This is the standard referenced by the EU Accessibility Act 2025, by Section 508 of the U.S. Rehabilitation Act, by the United Kingdom's Public Sector Bodies Accessibility Regulations 2018, and by accessibility legislation in Thailand and most other markets we serve.

3 · Measures we take

Semantic HTML throughout, real <header>, <nav>, <main>, <section>, <article> and heading hierarchy. Screen readers see the same outline as sighted readers.
A “Skip to main content” link as the first focusable element on every page.
Visible focus rings on every interactive element. The focus colour (gold-deep) is tuned for high contrast against both bone and dark surfaces.
Colour contrast tested against WCAG 2.2 thresholds, body text at 4.5:1 minimum, large text and graphical objects at 3:1 minimum.
Touch targets sized to 44×44 CSS pixels minimum on mobile, per the WCAG 2.2 target-size criterion.
Every signature motion is guarded by a prefers-reduced-motion: reduce fallback. If your system asks for less motion, you get less motion.
Image alt text, decorative imagery carries alt="" so it is skipped by screen readers; meaningful imagery carries descriptive alternative text.
The mobile navigation drawer implements a proper focus trap (tab cycles inside the drawer; Escape closes; focus returns to the trigger button).
Forms have visible labels, aria-invalid on errors, inline error messages tied to inputs via aria-describedby.
Internal accessibility audit before each material release using axe-core, manual keyboard testing, and VoiceOver / NVDA screen reader passes.

4 · Known limitations

We aim for WCAG 2.2 AA across the entire site. The following items are known to fall short or are still under review. We are actively working on each.

Smooth scroll: the site uses a Lenis-based smooth-scroll layer. Some assistive technologies prefer browser- native scrolling. We disable smooth scroll under prefers-reduced-motion; if you experience issues with scroll behaviour, please let us know.
Map silhouette: the stylised Thailand map on the homepage and the locations page is a visual element rather than a functional one. Every location is reachable through the adjacent card text and through the footer.
3D coverflow on /services: the rotating card stage uses CSS 3D transforms. Each card is independently focusable and labelled; if you find the focus order unclear, please report it.
PDF and other downloadable documents: where we publish a PDF, we aim for a tagged, accessible PDF. Older documents on the site may not yet meet this bar.

5 · Browser and assistive-tech support

The site is built and tested against current versions of:

Browsers, Safari (macOS / iOS), Chrome, Edge, Firefox; the two most recent stable releases of each.
Screen readers, VoiceOver on macOS and iOS, NVDA on Windows, TalkBack on Android.
Keyboard-only navigation, full site reachable using Tab, Shift-Tab, Enter, Space and arrow keys where applicable.

If you are using older software or an environment we have not tested, the site should still be usable, but we may not have verified every interaction on it.

6 · Report an issue

If you encounter content or behaviour that is not accessible to you, please write to accessibility@icellare.com and describe the page, the issue, the browser and assistive technology you were using, and the outcome you were hoping for. We aim to acknowledge accessibility reports within 5 business days and to publish a resolution path within 15 business days.

7 · Alternative ways to reach us

If the contact form on the site is not accessible to you, you can reach us through any of the channels below:

Email: info@icellare.com
Phone (Bangkok): +66 80 856 5999
Phone (Phuket): +66 93 596 2651
Post: ATGenes Co., Ltd., 102 Phutthamonthon Sai 1, Bang Ramat, Taling Chan, Bangkok 10170, Thailand

8 · How this statement is kept current

This statement is reviewed each time the site has a material release, and at least once every twelve months. The “Last updated” date at the top of this page reflects the most recent review. The accessibility checklist we work against is maintained internally and references WCAG 2.2 AA, EN 301 549, and our own design-system rules.